Executive Staff


Ray Nagel

Executive Director, MBA

Ray Nagel, MBA, has over 20 years experience managing nonprofit organizations, mostly agencies that serve individuals with Intellectual Disabilities and the elderly.  He retired as a Lieutenant Colonel after serving 22 years as an Army Medical Services Corps Officer.  In 2003 Ray became a Board Certified Associate Behavior Analyst. 

Ray hails from Chicago and now lives in Brunswick. He graduated from Eastern  Illinois University and received his MBA from American Intercontinental University, Atlanta.  It is his ultimate desire to ensure that all individuals with disabilities advocate for themselves or have someone who can advocate on their behalf.


Holly Randall

Director of Programs


Holly Randall has worked at Independence Association since 1990. Her roles have included Director of Residential Services and Director of Policy & Quality Assurance. Holly is often thought of as the “go to” person for any questions regarding the agency or DHHS because of her long acquaintance with many of our clients and their families.

Upon obtaining her Bachelor’s Degree in Psychology from Skidmore College, Holly dedicated her career to empowering individuals with intellectual disabilities to lead self-directed, meaningful and inclusive lifestyles.

Originally from Monmouth, Maine, Holly lives in Lisbon Falls with her husband, Jeff.  They have two adult children.  In her spare time Holly enjoys reading and photography.


Alli Vercoe,

Director, Residential Services, LSW


Alli Vercoe has over 20 years of experience in supporting adults with intellectual disabilities and their families. She has worked in variety of leadership roles at nonprofit, state and university settings in the areas of supported employment, home based services, community building, case management, policy and advocacy.

Alli’s passion is providing support and advocacy to individuals with intellectual disabilities and their families so that they are integrated members of their chosen communities. She brings with her a wealth of community experience, relationships with mid coast families and solid relationships with providers as well as the DHHS. She graduated from the University of Southern Maine in 1997 with a bachelor’s degree in Therapeutic Recreation. She is a Licensed Social Worker through the State of Maine.

She enjoys volunteering in the Brunswick community, where she grew up and where she lives with her two children and husband.



Cheri Hurst

Director of Behavior Science, BCBA

Much of Cheri Hurst’s career has focused on children with autism, as a teacher and administrator in both public and private schools. Having experienced the effectiveness of evidence based practices in her work with children, Cheri joined Independence Association to incorporate Applied Behavior Analysis into our adult services.

Cheri has worked at Independence Association since 2010. She holds a BA in Sociology from the University of California Santa Barbara, and a M.Ed. in Special Education from Lesley University in Cambridge, Massachusetts. She is a Board Certified Behavior Analyst.


Colleen Gilliam

Director of Quality Assurance


Colleen has been working for Independence Association since 1998. She has overseen all Home-Based Services and Case Management; today she is responsible for the agency Quality Assurance program. Prior to her work at Independence Association she worked at Mid Coast Mental Health and Mobius, Inc. Colleen graduated from the University of Maine with a Bachelors degree in Social Science. She obtained board certification as an Associate Behavior Analyst in 2012.

Colleen strives to be a leader focused on teaching, coaching and mentoring all support workers so that they in turn can help individuals with Intellectual Disabilities become more independent. Her ultimate goal is to actively engage members of the community into collaborations that fulfill these same result oriented goals into becoming realities for those individuals Independence Association serves.



Terri Cross

Director of Finance and Administration

Terri Cross believes the work she does every day with “numbers and personnel” indirectly provides a better quality of life and greater security to the individuals served by Independence Association. She joined Independence Association team in 2000, after more than a decade in finance analytical positions at L.L. Bean. Terri has an associate’s degree in business administration from Casco Bay College and holds certificates in accounting from USM and Beal College.

Terri chose to work at Independence Association because she found its vision and mission were in directly in line with hers.